Our Simple Rules for Working Together

Corriente Segura is a local business, based right here in Valencia, Spain. We specialize in installing reliable uninterruptible power systems (UPS) and backup solutions for homes and businesses. When we say 'we,' 'us,' or 'our,' we mean Corriente Segura. These 'Terms of Service' explain how we work and what you can expect when you use our services. They apply to all our customers, whether you're a small shop on Calle Colón or a family home in Campanar. We believe in clear, honest agreements, just like we believe in solid power connections.

We provide professional installation, maintenance, and support for power backup and UPS systems. Our job is to give you a dependable system that keeps your power running when the main electricity from the street acts up. We'll agree on the specific system and work needed when you get a quote from us. We always aim for a clean, secure setup, making sure everything is up to local standards and works right. Our focus is on giving you peace of mind and keeping your lights on.

To help us do our best work, we need a few things from you. Please make sure we have safe and clear access to your property and to where the system needs to be installed. This includes having your existing electrical systems in good working order before we arrive. We also need you to provide accurate information about your power needs and property. And, of course, timely payment for the services we provide, as agreed upon in your quote.

When you ask us for a quote, we'll visit your site here in Valencia to assess your needs. We'll give you a clear, written proposal detailing the work, materials, and total cost in Euros (€). This quote is usually valid for a set time. Once you accept it, we'll agree on a payment schedule. This might include a deposit to start, with the rest due upon completion of the installation. We'll let you know all the details upfront – no hidden costs, just honest prices.

We promise to carry out all installation work in a professional and careful manner, following all relevant Spanish safety and electrical regulations. We use quality equipment and our local team is trained to do things right. We guarantee our workmanship for a certain period, and the equipment itself will come with the manufacturer's warranty. If something isn't right because of our installation, we'll fix it. Your satisfaction is important to us, because we're neighbors.

We understand that sometimes things change. If you need to change or cancel an appointment or a project, please let us know as soon as possible. If you cancel a job after we've started or ordered special materials, there might be costs involved, which we'll discuss with you openly. We'll always try to be flexible and fair, but clear communication helps everyone avoid misunderstandings.

While we do our best, there are some things we can't be responsible for. This includes problems with your existing electrical system that are not related to our installation, or issues caused by misuse, accidents, or acts of nature (like major storms outside our control). We only guarantee the work we perform and the equipment we install. Our job is to add a reliable power backup, not fix all pre-existing issues.

These terms and any agreement we have with you are governed by the laws of Spain, specifically within the jurisdiction of Valencia. If, for some rare reason, we can't solve a disagreement directly (which we always prefer to do), any legal matters would be handled by the courts here in Valencia. We believe in resolving things amicably, face-to-face if possible, before it goes to court.

If you have any questions about these terms, our services, or anything else, please don't hesitate to contact us. We're a local business and we're always happy to talk things through. You can reach us by phone, email, or by visiting our office during business hours right here in Valencia. We value clear communication above all.

Call us at: +34 917 42 17 00
Email us at: [email protected]
Visit us at: CALLE DAMA D'ELX 17 VALENCIA, 46023 Spain